Question: What is MyAccess?

Answer: MyAccess is a Wi-Fi initiative of XDSL. Wi-Fi is wireless internet. This Wi-Fi product is mainly for TUKS students and home users that reside in the Pretoria Hatfield area and Louis Trichardt. The area is expanding constantly and will update. In Hatfield, you do not need any expensive hardware as this works in the same principle as a hotspot. All you need is a wireless enabled computer or laptop.

Question: What packages are available and how much does it cost?

Answer: Please go to http://www.myaccess.co.za Here you will find a product list of all the packages available on MyAccess.

Question: What payment methods do we support?

Answer: We support the following payments methods

• Debit order
• Electronic Funds Transfer (EFT)
• Credit card
• Cash

Question: Do we have uncapped packages available?

Answer: Not at the moment.

Question: How do I logon to the internet?

Answer:

• Connect to the MyAccess wireless hotspot
• Open up any websiste you want to visit
• You will be redirected to the MyAccess homepage
• Click on login
• Enter your username and password
• Click on login

Question: How do I check my usage?

Answer:

• Go to http://www.myaccess.co.za
• Click on manage
• Enter your username
• Enter your password
• Login
• Click on bandwidth usage

Question: How do I buy more bandwidth?

Answer:

• Go to http://www.myaccess.co.za
• Click on manage
• Enter your username and password
• Click on Logon
• Click on purchase bandwidth

Question: How do I change my password?

Answer:

• Go to http://www.myaccess.co.za
• Click on manage
• Enter your username and password
• Click on Logon
• Click on update details

Question: What happens when I am capped?

Answer:

• Your connection will be terminated
• You will be notified that you are capped
• and you will be redirected to the logon page
• Click on manage
• Enter your username
• Enter your password
• Click on Logon
• Click on bandwidth usage

Question: Can we access sites when capped?

Answer: No, the only sites that will be open are the following:

• MyAccess
• You will be able to access banking sites as well

Question: When will my account be uncapped every month?

Answer: Your MyAccess account will only uncap at the beginning of each month. You can always buy additional prepaid gigs if needed.

Question: Does my bandwidth carry over each month?

Answer: Contract users, your cap will be reset at the beginning of the month to the amount specified in you contract. Prepaid/Topup will carry over until it is used up.

Question: Do we block some sites?

Answer: No, we do not block any sites

Question: Is it possible to access other services? (IM, MSN Google Talk)

Answer: Yes

Question: What must my DNS be set to?

Answer: Please ensure the Wi-Fi connection on your PC or laptop is configured to obtain DNS server addresses automatically. Once you successfully connect to the network, the MyAccess hotspot will assign the necessary DNS server settings. We do not recommend setting your DNS servers manually.

• Preferred DNS: 41.223.60.26
• Alternate DNS: 41.223.60.2

Question: What applications can use my bandwidth?

Answer: Several applications can use your bandwidth without you knowing. The most common bandwidth thieves are:

• Windows updates
• Antivirus updates
• Viruses/Trojans
• Adobe updates
• Any application that is setup to update automatically from the internet

Please be sure to configure your applications correctly, as we cannot refund you with extra bandwidth due to an incorrect configured system.

Question: Do I get an email address with my account?

Answer: You get one free myaccess.co.za email with an account

Question: How do I setup my email account if do not have one?

Answer:

• Go to www.myaccess.co.za
• Click on manage
• Enter username and password
• Click logon
• Click on email management
• Enter your desired email address
• Enter password
• Click on create

Question: What is my incoming mailserver?

Answer: The incoming mail server is mail.myaccess.co.za

Question: What is my outgoing mail server?

Answer: The outgoing mail server is smtp.xdsl.co.za

Question: How do I access my emails?

Answer: You can configure your email client (Outlook, Thunderbird...) to connect directly with your email account. We also provide an online web-based email client which is accessible on any internet connection. Go to MyAccess to login to your MyAccess email account.

Question: Can I do online gaming?

Answer: Yes, you will be able to play games online. Please note that the quality of your connection will have an influence on your gaming experience.

Question: Can one or more computer use the same account?

Answer: No, you can only make one connection at a time with your account. Depending on your setup, it is possible to share your internet connection over your local private LAN.

Question: Can I connect with my gaming console?

Answer: No, gaming consoles do not support hotspot authentication.

Question: Can I connect with my phone to the wireless?

Answer: This will depend on the type of phone and the browser used on the phone itself

Question: Can I access my friend's computer via the wireless network?

Answer: No, any traffic going over the wireless while connected to MyAccess hotspot will be seen as internet traffic

Question: How do I get my username and password if I have lost it?

Answer: You'll need to call our call centre 086 100 9375

Question: Is it possible to have a static IP on my account?

Answer: No, this is currently not available

Question: When using wireless what causes slow speeds, and disconnections?

Answer: This could be happing if you are in an area just outside our covering range. There are many reasons why you might be getting slow speeds and get disconnections

• Poor line of sight (LOS); walls and trees have a big influence
• Your wireless device does not have a strong enough signal
• There is something interfering with the signal

Question: Do I need special equipment?

Answer: If your PC or laptop is not Wi-Fi enabled you will need to buy a USB or PCI wireless device.

Question: What supported frequency do we use?

Answer: 2.4GHz

Question: Which wireless cards are recommended?

Answer: Any PCI or USB wifi (2.4GHz) card/device will work just fine.

Question: Where can I purchase wireless cards?

Answer: You will be able to purchase Wi-Fi devices from any of the following stores

• Computer Corporation
• Matrix Warehouse
• Incredible Connection
• Any online computer stores
• Most chain stores selling electronic equipment

Question: What is the expected cost of wireless cards?

Answer: Depending on the brand and make, anything from R150 - R1,200

Question: Where can I obtain a free anti-virus program?

Answer: To protect against unauthorized bandwidth usage from viruses or other malware, XDSL recommends that a good anti-virus program is installed and enabled on your PC or laptop at all times. It is essential that your anti-virus program as well as its virus definitions are updated regularly. Most anti-virus programs can be configured to automatically check for, download, and install the latest version regularly. One such anti-virus program is AVG. It is available for download free from charge at the following website: AVG